Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must not have been worn or washed and it has to be in the same condition that you received it in.
Gift cards are unfortunately not refundable.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund the amount paid for the product EXCLUDING the original shipping & handling costs. Also note, that you will be responsible paying for shipping to our warehouse. We advice you to use tracked shipping since we can not be hold responsible for any lost packages on the way to us.
Late or missing refunds
If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form online.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Limited Edition Items
Since they are limited quantity, unfortunately, limited edition Items are non-refundable.
Flaw(less) Items (factory second products)
Since all our products are handmade errors can happen. We promise you, all our flaw(less) items are made with love and have the same condition like our "normal" items.
Unfortenately our flaw(less) items are non-refundable.
We accept exchanges, only if our products is in its original condition. It must not have been worn, washed or used. You have 14 days after the reception of the product to exchange it. Follow the instructions on our website under the tab exchange to know how to exchange your product. The shipping cost paid to return the product from The Rebels Co. for an exchange is neither covered nor reimbursed by us, but we will pay to send it back to you! You can follow our exchange instructions here.
To exchange or return your product, you should email us for further steps. Please do not mail us the package before we say so.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible if an item gets lost during delivery. We also strongly discourage using private shipping companies to return your item to us. These companies often charge us fees upon reception of your package, which we must refuse to pay. In that case, your package will be returned to you. We recommend sending your package through your local post office. (DHL, Hermes or fedex to name a few)